TripWire Support & Help
Official product support, documentation, and customer service portal for TripWire, developed and operated by Aegis Logic Inc.
Contact Customer Support
Direct response from our engineering and product team
Have a question, technical issue, or feature request regarding TripWire? Send our support team an email and we will get back to you within 24 hours.
Frequently Asked Questions
How is my data stored in TripWire?
By default, all security reports, images, location logs, and metadata are stored locally within your secure on-device app container. Aegis Logic Inc. does not have access to this data. For Premium users utilizing email reporting, photo and location data are transmitted securely and processed strictly in-memory to compile your alert; this data is permanently discarded immediately after transmission and is never persisted on our servers.
What operating systems are supported?
TripWire is available on Android. Hardware compatibility varies depending on OS sensor permissions and device models.
How do I request account or data deletion?
Because all application records are stored directly on your physical hardware, uninstalling the app permanently purges all logs. If you created a cloud profile for optional reporting features, email services@aegislogic.org to request account removal.